Review Monitoring + Auto-Responses
Reputation management that writes itself — instantly, and in your voice.
In local business, reviews aren’t just feedback — they’re lead drivers. But most teams either miss them or scramble to respond days later.
Moha monitors your Google reviews in real-time and auto-generates thoughtful responses that match your tone and industry. Whether it's a glowing 5-star or a tense 1-star, you respond fast — without sounding robotic.
No missed alerts. No rushed replies. Just calm, consistent presence.
What’s Included
Real-time review tracking via Google My Business API
AI-generated responses tuned by tone (praise, neutral, complaint)
Custom brand voice per business: formal, warm, witty, grateful — you choose
Escalation routing for flagged or sensitive reviews
Logging and reply visibility in Slack or dashboard view
How It Works
Moha connects to your Google Business Profile(s)
Monitors for new reviews — 24/7
When a review hits, it’s parsed for tone, urgency, and sentiment
Moha drafts a response in your preset voice and posts it instantly (or submits for review if preferred)
Team is alerted in Slack, along with response history and rating trends
You don’t have to check — Moha already did.
Real Example: From Silent to Sharp
A multi-location dental group used to review their profiles once a week. Responses were delayed — or worse, missed entirely.
After Moha:
100% of new reviews responded to within 2 minutes
Tone adjusted per star rating
Negative reviews escalated to front desk manager in real-time
Patients mentioned how impressed they were by the responsiveness
“It made us look like we were always listening. Because now, we actually are.”
Tone Customization
Your business isn’t generic — so your responses shouldn’t be.
Moha lets you set a response style per location or brand voice:
Warm and caring (for wellness, coaching, education)
Confident and concise (for law, tech, professional services)
Upbeat and playful (for food, retail, lifestyle brands)
Or upload your own examples — and we’ll match the tone
Built On Real Signals
Moha uses:
Google My Business API for real-time review pulls
Sentiment analysis engine to detect emotional tone
Keyword flags for high-risk or opportunity-based reviews
Slack integration for team visibility and response audit trails
You’re not just reacting — you’re leading with presence.
Best For
Multi-location businesses with active review traffic
Agencies managing local SEO and GMB profiles
Service businesses where trust is earned (and public)
Founders who want to own their voice — but not write every word
“We used to dread review alerts. Now they’re just… handled.”
– Owner, Boutique Fitness Studio
Moshe Fertel
June 10, 2025
New
The system we needed — now built for you.
New
The system we needed — now built for you.
Review Monitoring + Auto-Responses
Reputation management that writes itself — instantly, and in your voice.
In local business, reviews aren’t just feedback — they’re lead drivers. But most teams either miss them or scramble to respond days later.
Moha monitors your Google reviews in real-time and auto-generates thoughtful responses that match your tone and industry. Whether it's a glowing 5-star or a tense 1-star, you respond fast — without sounding robotic.
No missed alerts. No rushed replies. Just calm, consistent presence.
What’s Included
Real-time review tracking via Google My Business API
AI-generated responses tuned by tone (praise, neutral, complaint)
Custom brand voice per business: formal, warm, witty, grateful — you choose
Escalation routing for flagged or sensitive reviews
Logging and reply visibility in Slack or dashboard view
How It Works
Moha connects to your Google Business Profile(s)
Monitors for new reviews — 24/7
When a review hits, it’s parsed for tone, urgency, and sentiment
Moha drafts a response in your preset voice and posts it instantly (or submits for review if preferred)
Team is alerted in Slack, along with response history and rating trends
You don’t have to check — Moha already did.
Real Example: From Silent to Sharp
A multi-location dental group used to review their profiles once a week. Responses were delayed — or worse, missed entirely.
After Moha:
100% of new reviews responded to within 2 minutes
Tone adjusted per star rating
Negative reviews escalated to front desk manager in real-time
Patients mentioned how impressed they were by the responsiveness
“It made us look like we were always listening. Because now, we actually are.”
Real Example: From Silent to Sharp
A multi-location dental group used to review their profiles once a week. Responses were delayed — or worse, missed entirely.
After Moha:
100% of new reviews responded to within 2 minutes
Tone adjusted per star rating
Negative reviews escalated to front desk manager in real-time
Patients mentioned how impressed they were by the responsiveness
“It made us look like we were always listening. Because now, we actually are.”
Tone Customization
Your business isn’t generic — so your responses shouldn’t be.
Moha lets you set a response style per location or brand voice:
Warm and caring (for wellness, coaching, education)
Confident and concise (for law, tech, professional services)
Upbeat and playful (for food, retail, lifestyle brands)
Or upload your own examples — and we’ll match the tone
Built On Real Signals
Moha uses:
Google My Business API for real-time review pulls
Sentiment analysis engine to detect emotional tone
Keyword flags for high-risk or opportunity-based reviews
Slack integration for team visibility and response audit trails
You’re not just reacting — you’re leading with presence.
Best For
Multi-location businesses with active review traffic
Agencies managing local SEO and GMB profiles
Service businesses where trust is earned (and public)
Founders who want to own their voice — but not write every word
“We used to dread review alerts. Now they’re just… handled.”
– Owner, Boutique Fitness Studio
Emily Davis
October 11, 2024
New
The system we needed — now built for you.
New
The system we needed — now built for you.
Review Monitoring + Auto-Responses
Where automation ends, precision begins.
Some leads need more than automation. Moha supports human-led engagement for high-intent or high-value prospects — combining personalization, timing, and sales team routing to close deals that deserve real attention.
Whether it’s warm inbound leads, referrals, or exec-level targets, Moha ensures no opportunity gets left in the CRM.
How It Works
Moha connects to your Google Business Profile(s)
Monitors for new reviews — 24/7
When a review hits, it’s parsed for tone, urgency, and sentiment
Moha drafts a response in your preset voice and posts it instantly (or submits for review if preferred)
Team is alerted in Slack, along with response history and rating trends
You don’t have to check — Moha already did.
What’s Included
Real-time review tracking via Google My Business API
AI-generated responses tuned by tone (praise, neutral, complaint)
Custom brand voice per business: formal, warm, witty, grateful — you choose
Escalation routing for flagged or sensitive reviews
Logging and reply visibility in Slack or dashboard view
Tone Customization
Your business isn’t generic — so your responses shouldn’t be.
Moha lets you set a response style per location or brand voice:
Warm and caring (for wellness, coaching, education)
Confident and concise (for law, tech, professional services)
Upbeat and playful (for food, retail, lifestyle brands)
Or upload your own examples — and we’ll match the tone
Real Example: From Silent to Sharp
A multi-location dental group used to review their profiles once a week. Responses were delayed — or worse, missed entirely.
After Moha:
100% of new reviews responded to within 2 minutes
Tone adjusted per star rating
Negative reviews escalated to front desk manager in real-time
Patients mentioned how impressed they were by the responsiveness
“It made us look like we were always listening. Because now, we actually are.”
Built On Real Signals
Moha uses:
Google My Business API for real-time review pulls
Sentiment analysis engine to detect emotional tone
Keyword flags for high-risk or opportunity-based reviews
Slack integration for team visibility and response audit trails
You’re not just reacting — you’re leading with presence.
Best For
Multi-location businesses with active review traffic
Agencies managing local SEO and GMB profiles
Service businesses where trust is earned (and public)
Founders who want to own their voice — but not write every word
“We used to dread review alerts. Now they’re just… handled.”
– Owner, Boutique Fitness Studio
Moshe Fertel
June 11, 2025
New